WE ARE NOT RESPONSIBLE FOR ANY LABOR COSTS ASSOCIATED WITH INSTALLING, REMOVING, REPAIRING OR REPLACING ANY PRODUCT WHATSOEVER. If a buyer/customer wishes to cancel an order before the item has been shipped or if the item is in transit, a 10%-25% cancellation fee may be applicable. If a customer/individual wants to cancel the order or wants a refund on the same order or places an order for a wrong part knowingly or unknowingly he/she would be liable for the to and fro shipment and will be liable for a (20-30)% restocking fee. Buyer is responsible for returning any defective merchandise prior to refund unless otherwise authorized.
Auto Parts Now USA wants you to be completely satisfied with your purchase. If you need to return an item purchased from Premium Auto Parts you may return complete, undamaged part/item(s) in its original condition (whether new or manufacturer-certified reconditioned) to any Premium Auto Parts store within 30 days of purchase, with your original receipt. Some items may be non-refundable, including special orders and customized parts. Some clearance and ‘as is’ merchandise may be non-refundable.
To be accepted for return, the parts/items must be complete, undamaged and in their original undamaged manufacturer’s box as purchased, complete with all original packaging, instructions, etc. Items that have been installed cannot be returned.
Don’t paint or modify the parts in any way, install it or throw the box away until you are sure you have the right part.
Please be sure you have the correct part for your exact vehicle before purchasing. Parts can be damaged during installation, especially if improper tools are used or if the part is not exactly the correct part for the vehicle year/make/model/engine. We cannot accept for return any parts that have been damaged or are not in new condition (or in the same condition as at the time of purchase for refurbished parts). We cannot accept partial returns of parts/kits if parts were originally sold together as a kit/unit. When supporting hardware is included with the original purchased part, that exact hardware must also be returned with the part return. Also, kits must contain all components originally included in kits to be accepted for returns.
Subject to the terms of this Return Policy, Auto Parts Now USA accepts returns for full credit on the price paid for the part within 30 days of purchase (except special orders, customized parts, and items identified as “No Return”). Bring the item to be returned to Auto Parts Now USA store, with your receipt showing order number, part number and provide a reason for the return. The purchase price paid for the part itself will be refunded. Please note that we are not responsible for installation labor or any other costs other than the cost of the part itself. Please make sure you have the right part before you start the repair/replacement.
Refunds will be paid in the same way you paid us. (i.e. Credit card payments will receive a credit to the same card used to place the order.)
Auto Parts Now USA reserves the right to limit exchanges and returns at any time, for any reason.
Cores must be returned in the box the new part(s) were sold in, along with your receipt, and cannot be damaged. Cores must be drained of fluids before return. Auto Parts Now USA recommends that you bring your credit card used to purchase the replacement part with you to the store, so we can credit your account with the core value when the core passes inspection. If the core does not pass inspection, you will not be reimbursed any credit for it, and it will be returned to you. If you do not have the credit card or purchased the part with PayPal or another payment method, simply present your receipt and when the core passes inspection, we will reimburse your account for the value of the returned core.
We do not assume towing, shipping, transportation, and car rental cost.Usual delivery time is about 7-14 working days but due to some unusual circumstances please allow additional time.All residential deliveries incur a $75 shipping charge unless agreed to otherwise.